Maintenance & Support

Built to last.
Backed by a team
that stays.

Your LGCY system is engineered to run for decades without needing attention. But when anything

does come up — a local Utah technician answers, shows up, and fixes it using genuine parts.

No third-party workarounds. No waiting on hold with a call centre.

Book a Service Call

What's Covered

Everything we take care of
after your install is done.

Your system runs itself. But when it needs attention — planned or unplanned — this is everything LGCY handles for you.

Warranty service

Every LGCY installation comes with a warranty covering parts and labour. If anything fails within the warranty period, we come out and fix it at no charge — no argument, no runaround.

Repair and replacement

If a section needs replacing after the warranty period, we use genuine LGCY parts — not third-party substitutes — so your repair matches the original install exactly.

App and firmware updates

Controller firmware and app updates are released periodically. We handle those for you — keeping your system current without you needing to do anything technical.

Pre-holiday check-ups

Before Christmas or Halloween, we do a full system check — verifying every LED section, testing the controller, and confirming your themes are loaded and ready before the season hits.

System expansion

Want to extend to the garage, a second roofline, or an outbuilding? We add sections to your existing system at any time — wired to the same controller and app you already use.

Phone and remote support

Call or text us for controller questions, app troubleshooting, color setup, or scheduling help. A real Utah-based team member answers — not a chatbot or overseas call centre.

Why Local Matters

We're not a call centre.
We're your neighbours.

Most lighting companies that sell online are out of state. When something goes wrong,

you're filling out a support ticket and waiting on a reply from someone

who has never seen your roofline. That is not how LGCY works.

We're based in Tooele, Utah. We installed your system ourselves. When you call,

a real person from the same team that built your system picks up. When a technician

needs to visit, it's someone who knows your setup and has the right parts in their truck.

(435) 850-6161

How We Respond

From your call to the
problem solved.

Most issues are resolved without a site visit. When one is needed, we show up with the right parts and don't leave until the system is running again.

Step 01

You call or text us

A real Utah-based team member picks up. No automated menus, no overseas support queue. Just tell us what's happening with your system.

Real person answers

Step 02

We diagnose remotely

Most issues are resolved over the phone in minutes — a controller reset, a settings change, or a simple app walkthrough. No technician visit needed.

Often fixed in minutes

Step 03

We visit if needed

If the problem needs a technician on site, we schedule a time that works for you. We arrive with genuine parts and the tools to fix it right the first time.

Same or next day goal

Step 04

System verified and running

We don't leave until everything is working. We test the full system before we go and confirm your schedules and themes are intact and running correctly.

Verified before we leave

Need Support?

Something's up with your system?
We'll sort it out.

Call or text us directly. A Utah-based team member picks up, diagnoses the issue,

and gets you sorted — usually without needing a site visit at all.

Book a Service Call

(435) 850-6161

What's Included

Everything covered under
LGCY maintenance and support.

Full warranty coverage

Every LGCY installation is covered by our warranty. Parts and labour included — if it fails within the warranty period, we fix it at no cost to you. No argument, no runaround.

Genuine replacement parts

We stock real LGCY components for every system we install. Repairs use exact-match parts — not cheaper substitutes that could affect performance or the look of your roofline.

Firmware and app updates

We handle controller firmware updates and app changes for you — keeping your system current without you needing to do anything technical yourself.

Pre-holiday seasonal checks

Before Christmas and Halloween, we verify every LED section, test the controller, and confirm all themes are loaded — so your system is ready the moment the season arrives.

System expansion

Add sections to your existing install at any time — garages, second rooflines, outbuildings. Wired to your existing controller so everything runs from the same app.

Utah-based on-site visits

Based in Tooele, serving the Wasatch Front. When a technician needs to come to you, it's a local team member with the right parts — same day or next day where possible.

Phone and remote support

Call or text any time for controller questions, app help, color setup, or scheduling support. A real team member answers — not a bot or an overseas call centre.

Re-programming and theme resets

Changed your mind on color zones? Moved house? We can reprogram your controller, reset scenes, add new holiday themes, or reconfigure the whole system from scratch.

Post-storm inspections

After heavy weather, we do a full visual and electrical inspection — checking every LED section, connection, and controller for any weather-related damage before it becomes a bigger problem.